How To Report

Forrester’s Future Fit Platform Decision Framework

Optimize Your Platform Journey Using Forrester’s Four-Step Approach

March 22nd, 2023
Manuel Geitz, Principal Analyst
Manuel Geitz Principal Analyst
Linda Ivy-Rosser, VP, Research Director
Linda Ivy-Rosser VP, Research Director
Biswajeet Mahapatra, Principal Analyst
Biswajeet Mahapatra Principal Analyst
With contributors:
Matthew Guarini , Liz Herbert , Dario Maisto , Hannah Murphy , Ian McPherson

Summary

Platforms play an integral part of a future fit technology strategy. However, these benefits don’t come without tradeoffs. To avoid digital-sameness and loss of control, future fit organizations make careful choices when thinking about platforms in the context of their overall strategy. This report presents a four-step decision-making process that enables organizations to exploit the benefits of modern technology platforms while staying in control of their differentiating assets and engagement standards.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.