Decision Tool

Forrester's Workforce Enablement Assessment Framework

February 16th, 2016
With contributors:
Christopher Voce , Michelle Mai


Forrester's workforce enablement assessment framework consists of four workforce enablement (WE) domains (oversight, technology, process, and people) and 48 WE functions. This abbreviated version of the model, which focuses on the 48 WE functions, provides you with a brief self-assessment tool that so you can evaluate the maturity of your WE program, articulate value to business owners, and lay out a road map for future improvements.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.