From Mobile Government To Mobility Enablement

In the age of the customer, government organizations must understand and address the needs of their citizens. For governments, it's the "age of the citizen," with demands for greater transparency and accountability, improved efficiency, and, above all, better service delivery. Citizens no longer accept the shoulder shrug and age-old excuse that government is "like that" when service quality isn't as expected. Many government organizations hear the call and are making great strides to embrace and enable new delivery channels. Though still behind their private sector counterparts in terms of mobile strategy, innovative government organizations embrace new channels for citizen access to information and services. Mobile government is gaining momentum as governments embrace the mobile mind shift. But truly innovative governments embrace a broader mobile-enabling mandate to extend the benefits of mobility. This report highlights some of those innovations and provides recommendations for how best to balance the government's dual mobility mandate.