Data Snapshot

Future Fit Organizations Balance Global Scale And Local Differentiation For Customer And Employee Value

Future Fit Technology Strategy: Practices

September 23rd, 2022
With contributors:
Matthew Guarini , Frederic Giron , Elizabeth Cullen , Anna Synakh , Michael Kearney , Ian McPherson

Future fit organizations recognize that delivering employee and customer value requires balancing global scale and efficiency vis-à-vis local customization and differentiation. In Forrester’s Future Fit Survey, 2022, 46% of business and technology professionals at future fit organizations noted that optimizing the balance of their global and local IT and technology footprint was a critical priority, compared to 19% of their peers at traditional organizations. This is a snapshot of Forrester’s data on how organizations optimize their delivery strategy to become future fit.

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