Future Fit Organizations Balance Global Scale And Local Differentiation For Customer And Employee Value

Future fit organizations recognize that delivering employee and customer value requires balancing global scale and efficiency vis-à-vis local customization and differentiation. In Forrester’s Future Fit Survey, 2022, 46% of business and technology professionals at future fit organizations noted that optimizing the balance of their global and local IT and technology footprint was a critical priority, compared to 19% of their peers at traditional organizations. This is a snapshot of Forrester’s data on how organizations optimize their delivery strategy to become future fit.