Best Practice Report

Future Fit Tech Execs Use Metrics That Matter And Motivate

Tips And Tricks For Using Metrics To Drive Future Fit Practices

September 30th, 2021
John Brand, VP, CIO Exec Partner
John Brand VP, CIO Exec Partner
Phil Brunkard, null
Phil Brunkard
With contributors:
Margo Visitacion , Diego Lo Giudice , Pascal Matzke , Kerstin Wehmeyer , Nigel Fenwick , Christine Turley

Summary

Clients regularly ask Forrester for insight on developing appropriate KPIs and putting meaningful metrics in place. Their challenge is to ensure metrics are relevant to all involved stakeholders and can drive the change toward future fit practices. Metrics must drive decisions and actionable insight rather than create a reporting and monitoring deluge that becomes meaningless. Inappropriate metrics cause unnecessary “analysis paralysis” and disagreements rather than improving performance. Tech leaders should use this report to health-check their current performance measures to ensure they not only have metrics that matter, but metrics that motivate change.

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