Maturity Assessment

Gauge Your Technology Outsourcing Maturity

The Technology Outsourcing Maturity Assessment

June 21st, 2023
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
With contributors:
Lauren Nelson , Linda Ivy-Rosser , Arthur Ross , Kara Hartig

Summary

Enterprises are not new to technology outsourcing, but many disclose that it is difficult to achieve the intended benefits. Some find that these relationships tend to chafe for years under unending frustration. Fortunately, there is a better way. Modern practices seek common value with partners, leverage a mix of pricing models, embrace flexibility and continuous improvement, and incorporate modern technology and improvements like automation, observability, site reliability engineering (SRE), and value stream management (VSM). This assessment helps organizations evaluate their competencies in each category and direct them toward a more mature technology outsourcing practice.

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