Trends Report

Get Ready For BI Change

Deploy BI With Proactive Organizational Change Management

January 16th, 2015
CS
Claire Schooley
With contributors:
Holger Kisker, Ph.D. , Sophia Christakis

Summary

Market conditions are changing quickly; firms need to make the best possible business decisions at the right time and base them on timely, accurate, and relevant information from business intelligence (BI) solutions. The repercussions of not handling BI change well are especially painful and may include lost revenue, lower staff morale and productivity, continued proliferation of shadow technology BI applications, and unwanted employee departures. Firms that fail to prepare employees for enterprise BI change early enough or well enough will be left behind. They need to implement a multifaceted series of activities ranging from management communication about why change is needed to in-depth, role-appropriate employee training. In this report, Forrester describes the components and activities that AD&D pros need to put in place during the change preparation phase of any BI initiative, and outlines a step-by-step process for how to implement them. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.