Summary
CIOs frequently change the structure of the IT organization to reduce costs, improve services, or increase responsiveness. Getting the organization design right is essential; the wrong design can degrade business relationships, reduce effectiveness, and damage culture. Forrester analysts have evaluated and helped redesign hundreds of IT shops. From this experience and an in-depth review of 25 organizations, we compiled 10 common organization design errors that significantly hinder the effectiveness of organizations.
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