Trends Report

Harness The Power Of Emergent Behavior To Design Great Employee Experiences

March 20th, 2017
SS
Samuel Stern
With contributors:
Harley Manning , William Willsea , Laura Glazer

Summary

Disengaged employees cost US firms hundreds of billions of dollars in lost productivity. That's just one reason why CX professionals should use their design and observation skills to enhance the employee experience as well as the customer experience. This report details how CX pros can improve current employee experience with design practices as well as harness emergent behavior to create differentiating employee experiences of the future.

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