How Collaboration Improves Customer Experience

Fifty-seven percent of today's information workers — those who use a computer at least 1 hour per day — regularly communicate with colleagues inside their organization, business partners, and customers. These workers are harbingers of a new reality: An increasing number of your employees will need to coordinate across internal and external constituents to ensure successful customer outcomes. But how do you guarantee this coordination takes place? This report highlights how forward-looking organizations are using collaboration technologies to fix and buttress customer experience (CX) and helps customer experience professionals work with CIOs to successfully deploy collaboration technology and improve their digital customer experiences.