How Kelly Services Implemented Onboarding To Retain Quality Workers

Kelly Services did not have a formal onboarding program. New hires spent a few hours hearing about the company, its policies and procedures, and then learned on the job — some succeeded, others didn't. Even with good recruiting, succession planning, and learning opportunities, the retention rates and the ramp-up rates were not acceptable. The learning department was tasked with reversing this trend. With the introduction of a formal onboarding program, the employee retention rate increased, and employees were happier and more productive.