Trends Report

How Three US Companies Improved Their CX Index Scores In 2022

December 22nd, 2022
Sam Karpinski, null
Sam Karpinski
With contributors:
Rick Parrish , Daniel Portillo , Anna Synakh , Shayna Neuburg


In 2022, the average quality of customer experience (CX) delivered by US brands declined for the first time since 2017. Nevertheless, a small number of brands managed to outpace customer expectations and significantly improve their Customer Experience Index (CX Index™) scores. This report highlights the success of three of these companies: Charles Schwab, Duke Energy, and

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