Trends Report

Improve Customer Engagement With A Blended Learning Strategy

Engaged Employees Are More Effective In Meeting Customer Needs

July 23rd, 2014
CS
Claire Schooley
With contributors:
Christopher Andrews , Victoria Boutan

Summary

Employee competence is a crucial dynamic for companies. Employee knowledge, skills, and abilities affect a company's productivity, ability to innovate, and success in satisfying customers. With today's dynamic market environments and the increase in employee mobility, learning organizations must show agility in facing these challenges by using many learning approaches guided by the employee learning needs, learning content, and the desired learning outcomes. Traditional formal training methods have their limitations in these fast-changing environments, so companies must undergo a paradigm shift toward a variety of learning approaches.

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