Best Practice Report

Improve Strategic HCM Processes And Technologies

Forrester's Framework To Maximize The Value Of Your Most Important Assets

August 1st, 2008
ZT
Zach Thomas
With contributors:
Sharyn Leaver , Paul D. Hamerman , Meghan Donnelly

Summary

It's no secret that people are the most expensive and important asset for firms, but many firms struggle with the processes and technologies to manage this asset. The Forrester Best Practices Framework For Human Capital Management (HCM) is designed to help you identify areas where your HCM strategies, processes, and technologies need to mature. This framework is malleable and can be tailored to your specific business requirements. You can use this diagnostic tool to evaluate your capabilities, build business stakeholder consensus, determine your implementation strategy, select the right technologies, and monitor continuous improvement.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.