How To Report

Improve The Mortgage Experience With Customer Lifecycle And Process Maps

A Framework To Help Lenders Fix Business Processes

February 3rd, 2022
With contributors:


Record-low interest rates and consumer optimism are driving a surge in mortgage demand. While this is good news for mortgage lenders, it has also exposed gaps in lenders’ processes and their inability to scale the mortgage application process while maintaining a high-quality customer experience (CX). This report provides frameworks and process maps to help CX and business process professionals assess their underlying business processes and gaps and plan next steps to improve their mortgage CX.

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