Best Practice Report

Indian Mobile Banking 2018: Five Common UX Mistakes And How To Fix Them

Lessons In Mobile User Experience From India And Beyond

July 16th, 2018
Amit Bhatia, null
Amit Bhatia
With contributors:
Ashutosh Sharma , David Truog , Gina Bhawalkar , Sukriti Dangi , Bill Nagel


Forrester recently concluded its Forrester Wave™ evaluation of mobile banking apps in India, which assessed the functionality and user experience (UX) of the mobile apps of seven large Indian banks. Read this report to discover the common UX mistakes banks make with their apps and the lessons that customer experience (CX) and UX professionals can learn from examples of the best apps in India and the rest of the world.

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