Summary
In Forrester’s Business And Technology Services Survey, 2022, 30% of Indian services decision-makers whose organizations are working with third-party app management providers said they plan to bring data and analytics services back in-house over the next 12 months — higher than the global average of 25% as well as other app management areas. Tech executives who want to run in-house data analytics services should ensure that they have the right skill sets, talent, and tools available; automate data collection; track clearly defined KPIs; and make data security the top priority. This data snapshot shows Forrester’s data on outsourcing and in-house managed services strategies in India.
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