Case Study

Infosys Reincarnates As A Knowledge Enterprise Thanks To GenAI

March 27th, 2024
Ashutosh Sharma, VP, Research Director
Ashutosh Sharma VP, Research Director
With contributors:
Ted Schadler , Brian Hopkins , Julie Mohr , Arjun Kalra , Bill Nagel

Summary

As a knowledge-driven enterprise, Infosys understood that generative AI (genAI) is not just a business opportunity; it’s also valuable for internal operational transformation. But to realize its transformative benefits, Infosys had to rethink its AI strategy, focusing on how to adapt its technology, processes, and skills to use genAI. The firm also needed to ensure that the knowledge processes underpinning its internal and external services benefited from the new capabilities that genAI unlocks. This case study gives business and tech leaders a glimpse into Infosys’ early experience adopting genAI on an enterprise scale.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.