Trends Report

Insurers' Talent Acquisition And Retention Must Target Cross-Domain Expertise, Empathy, And Digital Skills

October 25th, 2019

Summary

Knowledge work that covers one domain will be under threat from automation, but employees who cross domains will stay in demand. As machines become more intelligent, insurers will need more employees who can explain the complexities of the industry in ways that customers and regulators can understand. Insurers are behind other industries in digital transformation and now must compete for digital talent.

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