Trends Report

I&O Automation In 2016 And Beyond

Determine The Right Level Of Automation To Succeed In The Age Of The Customer

January 8th, 2016
JG
Jean-Pierre Garbani
With contributors:
Eveline Oehrlich , Vanessa Wegner

Summary

Superior service delivery in a digitally disrupted world is one of the business imperatives to win, serve, and retain customers. But infrastructure and operations (I&O) organizations face a major resource shortage as improvements in application development and digital technologies increase their workload. To address business-mandated objectives of speed, quality, and costs, I&O pros should adopt process automation and consider the benefits and risks in developing their strategy. This report helps I&O pros determine the right level of automation for their organization's success.

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