Summary
Superior service delivery in a digitally disrupted world is one of the business imperatives to win, serve, and retain customers. But infrastructure and operations (I&O) organizations face a major resource shortage as improvements in application development and digital technologies increase their workload. To address business-mandated objectives of speed, quality, and costs, I&O pros should adopt process automation and consider the benefits and risks in developing their strategy. This report helps I&O pros determine the right level of automation for their organization's success.
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