Best Practice Report

Justifying The Business Case For Business Technology Resiliency

June 11th, 2012
Stephanie Balaouras, VP, Group Director
Stephanie Balaouras VP, Group Director
Rachel A. Dines, null
Rachel A. Dines
With contributors:
Doug Washburn , Lindsey Kempton

Summary

This report outlines Forrester's guidance for a business technology resiliency (BTR) business case. This is a critical step when securing funding because management is often reluctant to fund investments in BTR — including backup, high availability, and disaster recovery — because they represent cost avoidance, rather than a return on investment. But in today's age of 24x7x365 global operations and unrelenting customer demand, downtime can threaten your competitive advantage and erode market share. To help infrastructure and operations (I&O) professionals overcome dangerous and outdated thinking, this report builds the business case for BTR and outlines seven steps that I&O professionals must take to successfully secure funding for BTR initiatives.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.