Trends Report

Key Takeaways From Customer References During The Forrester Wave™ Evaluation Of Global Oracle SaaS Business Apps Services Providers

November 23rd, 2020
With contributors:
Allen Bonde , Alessia Stewart

Summary

Oracle customers use SaaS business apps to pave their path to the cloud. To optimize these investments, they often turn to Oracle services partners to lead their technology rollout as well as manage the change in business processes and skillsets. Beyond just integration services, large Oracle customers are looking for a range of capabilities when they select a services partner. While price and expertise matter most, customers also value partners who are flexible, innovative, and bring consistent, top-notch talent in Oracle technical expertise and beyond. Other insights we gathered by talking with 30 references highlight standout qualities to look for — as well as areas where firms fell short. Use these takeaways to select your next service provider and to better leverage Oracle’s expanding footprint as a top cloud, SaaS, and DOP provider. Read this report for our full evaluation of top providers, and set up an inquiry to learn how our findings align to your requirements.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.