Trends Report

Key Takeaways From Customer References During The Forrester Wave™ Evaluation Of Global SAP Services Providers

July 7th, 2020


Large SAP customers who want to be on the leading edge of digital transformation should use this customer reference research to understand what to look for in an implementation partner. SAP is one of the most important enterprise technology players in the world, but it’s a complex relationship for most AD&D pros — and typically involves third-party services partners matching SAP’s newest solutions to your business priorities and driving business transformation through the right mix of technology, expertise, and even custom assets. We spoke with 35 customer references of the leading global SAP implementation partners during our Forrester Wave evaluation. They highlighted the strengths and value they get from best-in-class capabilities as well as the challenges and top tips for working with a third-party services firm. Customers still see major differences between business-oriented transformation partners and the more tech-oriented players; they increasingly value firms that are proactive and collaborative, even while struggling at times with the uneven quality of resources and cookie-cutter approaches. Read this report for our full evaluation and set up an inquiry to learn more about how to apply it to your situation.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.