Summary
Services firms are among the most digitally advanced companies and have decades of remote work experience that they can build on to support consultants working from their homes. Providing the tools and technical support to enable home workers may be step one in supporting remote teams, but many services firms recognize that “empowering employees” during times of significant disruption extends beyond the logistics of how to work. Empowering their remote teams is the top priority for services firms in phase one of the pandemic response; firms want to ensure their teams have both the technical resources to safely and productively do their jobs and the personal wellness resources to recognize that this is a major shift in work/life balance for most. If you’re in charge of workforce management, apply this data from services firms’ responses to help you understand best practices to support employees.
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.