Trends Report

Market Overview: Salesforce Services Partners

Market Shakeout Changes The Provider Landscape

May 14th, 2015
With contributors:
Christopher Andrews , Arelai Ephraim

Summary

Salesforce continues to grow at impressive rates, now boasting more than 140,000 customers and a wide solutions footprint spanning customer resource management (CRM), IT service management (ITSM), platform-as-a-service (PaaS), and more. Customers increasingly view Salesforce as the most important platform for digital transformation. However, Salesforce customers lack the resources or solutions knowledge to achieve their goals and they are turning to third-party services partners for help. This report discusses the overall landscape of services providers helping clients with Salesforce work and outlines the key providers relevant to your Salesforce projects and ongoing management.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.