Measuring Your Workforce Experience: Use Customer Experience Insight As Your Guide

Finding and retaining the best talent is hard. Identifying the engaged workers who will deliver the kinds of results and customer outcomes you need is even harder. Knowing what the future will bring for your workforce is harder still. Throughout the workforce experience playbook, we advocate the use of customer experience (CX) best practices and disciplines to guide strategies and improvements in workforce experience, and measurement is one such area. Gathering, analyzing, and acting on feedback is a well-established discipline in CX, but few firms bring the same rigor and analysis to their employees. This report provides a measurement strategy built on proven CX techniques, Forrester's workforce experience survey, and applying the right analytical tools.