Best Practice Report

Modern Development Metrics That Really Matter

Agile And DevOps Teams Must Measure Business Value And The Flow That Delivers It

August 2nd, 2021
With contributors:
Chris Gardner , Christopher Condo , Charles Betz , Margo Visitacion , Sandy Carielli , Jeffrey Hammond , Duncan Jones , Andrew Dobak , Kara Hartig


Modern application development (MAD) has once again pushed high-performing development teams to refocus on how they measure success. The Forrester MAD metrics framework has five key categories of metrics: quality, efficiency, engagement, progress, and the outcome of business value delivered. Not all metrics are equal: Some are forward looking and help predict future outcomes, while others look backward to what happened. Thus, you can learn and improve, or go back and fix. The Forrester metrics framework shares similarities with common metrics that MAD teams use, but seven best practices in this report will help accelerate effectiveness of their measurement efforts.

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