Landscape Report

New Tech: Digital Insurance Platform Providers, Q2 2021

Forrester's Landscape Overview Of 25 Vendors

June 28th, 2021
Jeffery Williams, null
Jeffery Williams
With contributors:
David Hoffman , David Mooter , Nicole Murgia , Christiana Lano , Sam Bartlett


Insurers face increasing competition from within the sector and beyond as companies leverage technology to meet consumers' preferences for digital experiences. To maintain an edge, insurance leaders must reinvent their companies to become fundamentally digital, from policy application to renewal. Digital insurance platforms enable this transformation by enhancing speed to market, elevating customer experience, and modernizing IT. This report reviews the emerging digital insurance platform market; digital business strategy professionals should use it to understand the capabilities of digital insurance platforms and to inform their technology strategies.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.