Overcoming The Key Obstacles In Managed Outcome Engagements

Interest in managed service models and outcome-driven engagements continues to be a significant priority for buyers of IT services. A primary driver for the transition from traditional sourcing models to managed outcomes is frustration with the limitations of staffing-oriented deals. But the overall success rate of managed outcome engagements remains mixed, due to persistent obstacles in forging successful managed outcome relationships. Forrester Forrsights data and recent experiences in the field shed new light on clients' experiences and the factors that affect positive results. If sourcing and vendor management professionals can avoid common pitfalls such as the failure to define and communicate the details and responsibilities in managed outcome relationships, they can indeed improve the quality of the outsourcing engagement, enhance business alignment, and reduce exposure to risk.