Trends Report

PandemicEX: Deciding Between Layoffs, Furloughs, And Automation During COVID-19

April 28th, 2020

Summary

In this third installment of our weekly series of interviews with employee experience (EX) experts, we discuss the complex considerations that go into tough labor decisions during the pandemic. Forrester recommends a human-centered approach to these decisions, not only for ethical reasons, but for the business results that come when companies work hard to minimize negative outcomes for employees.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.