Summary
Technology is a key differentiator for how companies deliver superior customer and employee experiences. CIOs that can take advantage of this opportunity will strengthen their position in the C-suite, not just as the technology leader, but as a business leader. However, delivering on this opportunity is another matter, as it requires the right foundation and a measured approach to emerging technology and innovation. CIOs should read this report for insight into what Forrester believes will be necessary to be the business leader your firm needs in 2019.
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