Summary
Business-to-business (B2B) marketers collect mounds of data as they attempt to justify their value to the business — but still struggle to find effective ways to measure and demonstrate success. The problem: While B2B marketers obsess over customer acquisition metrics, they ignore monitoring the factors that make customers happy long after deals close. Attaining marketing measurement excellence is a trial-and-error process, but marketers who use quantitative methods to look beyond quarterly sales objectives will build brand, loyalty, and long-term business success faster and more consistently than their counterparts who ponder the pipeline.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).