Role Profile

Role Profile: Chief Trust Officer

February 6th, 2023
Kevin Earl, null
Kevin Earl
With contributors:
Joseph Blankenship , Zachary Dallas , Demi Starks


Chief trust officers (CTrOs) ensure their organization’s commitment to trust is authentic, intentional, and successful. In this report, we outline the common requirements, experience, and expertise necessary to operate in this role. As well as highlighting their organizational interlocks and performance metrics, we list some of the behaviors and characteristics that’ll set CTrOs up for success.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.