Role Profile: Contact Center Director

May 20th, 2022

With contributors:

Ian Jacobs , Christina McAllister , Hailey Colin , Shayna Neuburg

Summary

This role profile provides a job description and competencies for the contact center director role. This role is responsible for overseeing the day-to-day operations of the contact center and maintaining its efficiency and effectiveness while retaining or increasing customer satisfaction. The successful candidate will be able to inspire and develop their team while ensuring that service-level goals are met.

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