Role Profile

Role Profile: Digital Workplace Change Management Lead

March 31st, 2023
With contributors:
Glenn O'Donnell , Julie Mohr , Cheryl McKinnon , Chris Langlois , Diane Lynch


This role profile provides an overview of the requirements, skills, and competencies for a digital workplace change management lead. The change management lead is a member of the digital employee experience (DEX) team and is responsible for leading all change management and adoption initiatives related to digital workplace technologies. The successful candidate will bring a strong background in organizational change management, superb communication skills, a high degree of empathy for employees, and a willingness to collaborate with other DEX team members to help drive adoption of new digital workplace technologies.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.