Case Study

Save IT Operating Costs With End-User Experience Management

Yes, It’s Possible To Reduce Costs And Improve Experience Simultaneously

May 2nd, 2023
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
With contributors:
Glenn O'Donnell , Cheryl McKinnon , Chris Langlois , Shayna Neuburg

Summary

End-user experience management (EUEM) is a growing market focused on using data to improve digital employee experience (DEX). Yet many view EUEM as a luxury “nice to have” that’s tough to justify in today’s budget-constrained economy. This report makes the case that investing in EUEM is essential for delivering business outcomes. Learn how IT leaders can use these tools to drive down IT operating costs without hurting DEX.

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