Trends Report

Select A Workday Services Partner For The Next-Generation Of ERP

September 2nd, 2014
With contributors:
Christopher Andrews , Fraser Tibbetts


Enterprise resource planning (ERP) is dead (again); long live ERP! As leading business executives rush to create digital, customer-centric companies, next-generation ERP solutions are playing a key role in the BT agenda, supporting modern employee needs and business flexibility. Workday continues to be one of the most disruptive and fast-growing solutions providers in the new era. A software-as-a-service (SaaS) pure play from its inception, Workday enables employees to work in a more agile and customer-centric way — supporting modern, innovative HR and finance processes. However, in-house application development and delivery (AD&D) professionals rarely have the right expertise or resources to implement the solution — or to get value out of it in the long term — on their own. Instead, Workday customers are turning to services partners for help with process design, technical implementation, change management, and ongoing solution management. But, buyer-beware; effective approaches to implementing Workday are different from traditional (on-premises) ERP vendors. And, the list of potential options is a moving target. This report provides an overview of why and how Workday customers rely on services partners, why selecting a Workday partner differs from traditional partner selection, and which are the key players you should consider for your short list.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.