Best Practice Report

Self-Provisioning Changes Traditional Sourcing Practices

An Empowered Report

November 28th, 2011
With contributors:
Christine Ferrusi Ross , Mark Grannan

Summary

The ability of consumers to self-provision their own technology resources has become one of the most talked-about trends in the technology industry. This trend, which will shape workforce behaviors over the next decade, is supported by several powerful forces: the rise of a technology-native workforce, ubiquitous broadband and mobile communications, and the emergence of "as-a-service" technology and business process offerings. As Forrester analysts Josh Bernoff and Ted Schadler note in Forrester's book Empowered, the ability to empower a workforce with technology can result in significant competitive advantages for leading enterprises if they are willing to change their traditional purchasing requirements and policies. To understand the implications of this trend for sourcing and vendor management (SVM) professionals, we conducted interviews with leading SVM organizations about whether this trend was on their 2011 agenda, and what they were doing to prepare for the self-provisioning trend.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.