Best Practice Report

Tackle Flawed Digital Experiences, Biased AI, And Digital Talent Gaps With DEI

Why Diversity, Equity, And Inclusion Are Important In A Digital Context

November 9th, 2022
With contributors:


Diversity, equity, and inclusion (DEI) need to be part of any talent management strategy. However, a lack of diversity in digital teams brings up unique challenges: harmful or inaccessible digital products and experiences; biased AI; and challenges with recruiting and retaining digital talent. This report outlines why DEI matters in a digital context — and how digital business leaders can address the lack of diversity in their teams.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.