How To Report

Take A Coach-Like Approach To Diagnosing Employee Performance Issues With Skill-Will-Hill

April 18th, 2024
Betsy Summers, Principal Analyst
Betsy Summers Principal Analyst
With contributors:
James McQuivey, PhD , Camille Floyd , Frank Harris

Summary

The skill-will-hill (SWH) model is a simple diagnostic tool for managers to choose the right enablement and support method when their employees struggle, get stuck, or don’t hit targets. This simple rhyming triad is very popular in root cause analysis exercises for diagnosing performance challenges. If you’re curious about how to help your team achieve their goals, this tool will help you understand the drivers of inaction or mis-action, as well as how to address them.

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