Taming The Insurance Claim Experience

Claims are a big deal to both insurers and customers. It's an emotional time for claims customers, and costs and processes can go off the rails, affecting a variety of key insurance business metrics and leaving unhappy customers in the wake. What's behind the claims problem? Poor information sharing and customer communication across channels. This report discusses how customers file their claims and why, satisfaction with carrier claims processes, and best practices for creating multichannel claims strategies that address the need to control costs while improving customer satisfaction with the claims experience.