Trends Report

Tech Horizons: The IT Management Software Market In 2013

It's Not Business As Usual Anymore; A Paradigm Shift Is Coming

May 2nd, 2008
With contributors:
Peter O'Neill , Reedwan Iqbal

Summary

Predicting the future is a perpetual human quest. Fortunately, market forecasts do not require the sacrifice of chickens or the messy reading of coffee grounds: They are based on simple and logical extrapolations of what we know today. Pending a revolution in IT technology, our examination of the IT management software market should provide a reasonable midterm (five-year) forecast. We've based our vision of the future on the pervasiveness of IT technology and, consequently, its technological normalization. As IT vendors no longer compete on the technology itself but on the resulting customer value, IT becomes a utility and process improvement is the engine of cost reduction and further commoditization. IT organizations become "industrial" structures and deeply rationalize their operations. This will, of course, completely change the IT management software landscape and polarize it around three main management centers: service delivery, service management, and service support.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.