Template

Template: OKRs Tracker For CX-CI Alignment

Align Customer Insights With CX Objectives That Matter

March 11th, 2022
Cinny Little, null
Cinny Little
With contributors:
Srividya Sridharan , Karsten Monteverde , Jen Barton

Summary

The time is now for CX and customer insights (CI) leaders to increase decision-making that drives both benefit for customers and success for business and operations teams. CX leaders can use the time-tested objectives and key results (OKRs) framework to align on decisions that matter with business areas they work with, such as marketing, sales, digital, product management, technology, and customer support. Download the OKRs Excel template and use it to collaborate on opportunities that will improve CX and drive business benefits.

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