The Age Of The Customer Is Shaking Up Integration Technologies And Practices

Application integration, the replication of operational data and data warehouses, and integration between trading partners all have a long history. While firms have established practices to achieve these kinds of integration, new business requirements are shaking up those practices. The dynamic nature of business in the age of the customer is forcing firms to partition their application landscape into systems of engagement and systems of record and glue them together using integration technologies that provide agility and context. New business requirements for agile, scalable, dynamic business ecosystems and the increasing need to implement cloud, process increasing data volumes, refresh data in real time supporting omnichannel, and provide end-to-end security mean that firms must renew their integration architecture. This report guides enterprise architects on the trends affecting integration technologies and provides practices to help them evaluate their preparedness for integration agility.