Trends Report

The Benefits Of Automation May Not Lie In Workforce Reductions

Learn Why The B2B Salesman Is Thriving Instead Of Dying

November 2nd, 2021
With contributors:
Matthew Guarini , Audrey Hecht , Kara Wilson , Ian McPherson


Tech leaders and business executives invest in process automation technologies because they expect that the resulting productivity gains will translate into cost savings through reductions in employee headcount. In some cases, these expectations are realistic. Forrester has conducted hundreds of Total Economic Impact™ (TEI) studies that show how various process automation software products deliver efficiency improvements. But can these benefits be achieved at scale, across thousands of companies and multiple industries? Read this report to gain insight into how you can best take advantage of automation to create real value for your company instead of (hypothetical) job reductions.

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