Trends Report

The Changing Face Of Telecom Wholesale

Telecom Wholesale: From Regulatory Mandate To Customer Demand

November 3rd, 2009
With contributors:
Christopher Mines , Reedwan Iqbal

Summary

Last year we said that the wholesale sector in telecom was at an inflection point. This study shows that the changes we detected last year accelerated with market forces driving change in what customers want from their wholesale suppliers and in the business-to-business (B2B) services the latter are now offering. As a consequence, the boundaries around the wholesale market are blurring, and the build-or-buy decision is becoming more complex as customers like Vodafone in UK partner with its supplier BT Wholesale. Vendor strategists at wholesale providers should take three lessons from these developments: 1) Go where the new market is, or risk being left behind; 2) change with your customers and open the door to new opportunities; and 3) be clear on your new business model — the old way will no longer work.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.