Trends Report

The CIO's Guide To 5G In The Retail Sector

5G Has Huge Disruptive Potential For Retailers, But Key Obstacles Remain

November 13th, 2019
With contributors:
Xiaofeng Wang , George Lawrie , Pascal Matzke , Elitsa Kortenska , Shayna Neuburg


The retail sector is going through a dramatic transformation. Rather than just selling products, leading retailers are expected to deliver services and experiences. Interactive and ongoing customer engagement during the presale and post-sale stages are the new benchmark to match. 5G promises to support this transformation at several layers — in addition to enhancing supply-chain and back-office operations. This report highlights potential 5G use cases in retail and provides advice on how retail CIOs can explore the potential of 5G.

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