Trends Report

The Critical Role Of Policy In Enterprise Collaboration

Processes: The Enterprise Collaboration Playbook

October 21st, 2020
Art Schoeller, null
Art Schoeller
With contributors:
Cheryl McKinnon , Daniel Hong , Hailey Colin


A clear collaboration policy is essential for employees using customer, partner, and internal collaboration tools. While it takes a cross-organizational team to establish a collaboration policy, the technology organization will play an increasingly important role: to steer the policy creation process, embed the policy in tools and training, and educate employees. This report gives application development and delivery (AD&D) professionals guidance on creating an effective collaboration policy in a shifting landscape of opportunities and challenges. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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