Landscape Report

The Customer Service Solutions Landscape, Q4 2023

Forrester’s Overview Of 24 Vendors

December 19th, 2023
With contributors:


You can use customer service solutions to deliver great customer service experiences, optimize costs, and preserve business agility and resilience. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Customer service business and IT leaders should use this report to understand the value they can expect from a customer service solution vendor, learn how vendors differ, and investigate options based on size and market focus.

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