Landscape Report

The Customer Service Solutions Landscape, Q4 2023

Forrester’s Overview Of 24 Vendors

December 19th, 2023
Kate Leggett, VP, Principal Analyst
Kate Leggett VP, Principal Analyst
With contributors:
Linda Ivy-Rosser , Christina McAllister , Max Ball , Sara Sjoblom , Hannah Murphy

Summary

You can use customer service solutions to deliver great customer service experiences, optimize costs, and preserve business agility and resilience. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Customer service business and IT leaders should use this report to understand the value they can expect from a customer service solution vendor, learn how vendors differ, and investigate options based on size and market focus.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.