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The Digital Retail Banking Metrics Inventory

Assess Whether You Have The Right Metrics To Measure Digital Initiatives

February 3rd, 2023
Zhi-Ying Barry, Principal Analyst
Zhi-Ying Barry Principal Analyst
With contributors:
Oliwia Berdak , David Hoffman , Maxie Schmidt , Aurelie L'Hostis , Aidan Riga , Bill Nagel

Summary

Digital banking execs should measure four types of metrics (revenue, cost, operations, and customer experience) on three levels (organizational, digital business, and digital product/experience). This report gives digital banking leaders an inventory of existing digital metrics and helps them identify gaps in their measurement framework.

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